Mitten Reptiles only sells to individuals 18 years or older. All customers must be aware of and comply with their state and local laws. Many of our snakes require specialized equipment and care, so please ensure you're prepared. Mitten Reptiles reserves the right to decline a sale to anyone, for any reason, at any time. In order for our live arrival guarantee to be honored, the buyer must be present to receive delivery in person. In the unlikely event of an animal arriving deceased, the buyer must inform Mitten Reptiles within an hour of arrival. If these actions are not taken, the live arrival guarantee is null and void. All payments are nonrefundable, including deposits. If at any time you feel you are no longer able to care for an animal purchased from Mitten Reptiles, we are able to resume care provided you pay shipping costs for return. Here at Mitten Reptiles we are always happy to answer any questions before, during and after all purchases.